Mac Technical Support Representative (Bilingual Spanish a plus) - (US-TX-Austin - 78799)

Minimum Education: Tech School
Job Type: Full Time
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Intego is currently looking for a Technical Support Representative for the company’s Austin, Texas team. As a Technical Support Representative you will be responsible for providing both telephone and email support for our entire line of Mac OS X security products.


Responsibilities include:

- assisting customers with technical issues;
- beta testing software programs;
- writing bug reports;
- analyzing and troubleshooting moderately complex issues/problems;
- escalating problems appropriately;
- documenting and reviewing solutions to common problems;
- writing and publishing questions and answers for the company’s knowledge base;
- interfacing with software engineers.

Skills:
The candidate must have a demonstrable working knowledge of the Mac OS X operating system and networking basics.

Excellent English and communication skills (both oral and written) are imperative. Candidates must be autonomous, able to manage projects on their own, and have a meticulous eye for detail. An ability to work with an international team and non-US customers is essential, and fluency in foreign languages (French, German or Spanish) is a plus.

*Experience in Technical Support or Customer Service call centers or help desks is preferred.
*Experience supporting Mac OS X systems; networking troubleshooting a plus.
*Bachelor's degree in IT is preferred but not necessary.

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