C# ASP .Net Developer - (US-DC-Washington - 56972)

Compensation: $35.00 - $50.00 / Hour
Minimum Education: Tech School
Job Type: Full Time
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Scope of responsibility:
Works on a team and has individual responsibilities for Application Technical Support of applications dealing with escalated and complex application problems. Requires deep expertise of the application, the technology infrastructure and knowledge of PwC technology standards, and expertise of assigned applications and assigned business units.

Quality Service Delivery:
Provides Application Technical Support for one or more applications
Maintains an understanding of the functional aspects of the application(s)
Maintains a good working knowledge of the applications(s) supported including: purpose, capabilities, limitations and use within the business
Troubleshoots and provides solutions for technical questions and issues or routes to appropriate escalation group
Deploys candidate versions of applications to staging environment for testing and UAT and to production as scheduled following relevant change control process
Updates service requests and resolutions to call tracking database
Regularly shares application knowledge when new problem resolutions are relevant to others in the team
Effectively uses all support tools available and demonstrates knowledge of available resources
Demonstrates knowledge of applications and platforms currently utilized by the Firm and strong technical knowledge of products relevant to assigned applications
Escalates issues or problems that cannot be resolved to Development

Line of Service: Internal Firm Services
Years Experience Required: 8 to 10 years
Education Required: Undergraduate Degree (e.g., BA, BS) or equivalent experience
Job Requirements
8-10 years Software Development experience, and 2-5 years experience in technical support

Working knowledge of the specific technology/tools/applications relevant to both the particular focus area and to a customer service environment.
Solid understanding of support tools and processes.
Excellent verbal and written communications and ability to interact with all levels of the organization.

Travel Required: none anticipated

Long-term outlook: This consulting position may lead to contract-to-hire/perm positions, thus candidate must already be elible to work in the United States without further sponsorship.

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